Question 1

What do I do if I think my delivery has gone missing?

Accepted Answer

If your order is for delivery within the UK and it hasn’t arrived 20 days after you receive an email notification confirming despatch, please get in touch with us.   For international orders we can provide you with a tracking number

Question 2

My order includes some items which are in stock, but others are listed as pre order. When will my products be shipped?"

Accepted Answer

We will ship your complete order all together once your pre ordered item is in stock. We always try and give an indication on the website of when the pre ordered item should be back in stock.

Question 3

How long do deliveries take?

Accepted Answer

UK and international orders placed online (where all items are in stock) will be despatched within 7 working days.    In the UK we send our parcels via Royal Mail Second Class. Delivery will usually take a few days; international deliveries can take longer.   Please note that, due to current backlogs caused by the Corona virus pandemic, we have found that Royal Mail delivery times have been delayed, sometimes by a week or more. If your UK order hasn’t arrived 20 days after you receive an email notification confirming despatch, please get in touch with us.

Question 4

Do we sell leg wraps for the IKEA Antilop highchair which feature on our pictures?

Accepted Answer

We do! The Cove Baby leg wraps are the perfect accessory to upgrade your IKEA Antilop highchair. Available in matt black, gold and wood effect, each of the leg wrap effects match a number of our placemats and cushion cover styles.   The leg wraps are made from architectural film, so are strong and durable, but are also incredibly easy to fit.  Each set of leg wraps comes pre-cut so, all you have to do is, peel off the wrap and apply to each leg. It couldn’t be easier and should take less than 5 minutes. Check out our installation video below which shows you how. ​ We recommend purchasing support clips if you are using a footrest with the vinyl.

Question 5

How do you attach the Cove Baby footrest to the IKEA Antilop highchair?

Accepted Answer

Your fully adjustable Cove Baby footrest comes with four rubber o-rings, to secure the footrest in place.   Simply slide the black pair of o-rings up the leg to the desired height and slot the footrest into place above the o-rings; then slide the white pair of o-rings to sit above the footrest to prevent your child knocking it up.

Question 6

My Cove Baby footrest is slipping slightly, what can I do?"

Accepted Answer

Your fully adjustable Cove Baby footrest comes with four rubber o-rings to secure the footrest in place and although the footrest should support the weight of your child, you may find that the footrest can slip a small amount, depending on your child’s exuberance during mealtimes and with the build-up of spills and natural oils over time.   Cleaning the legs occasionally with alcohol gel can help reduce slippage.   To get no slippage at all purchase our Support Clips here! Simply tighten round the leg below two o-rings to protect the footrest. That’s it - no movement at all!

Question 7

Are the cushion covers made in the UK?

Accepted Answer

All of the Cove Baby cushion covers are sewn in Lancashire, England, and we design almost all of our styles in-house here in the UK. Wherever we can, we try to support local businesses.

Question 8

Can I use the cushion on other highchairs?

Accepted Answer

YES! The cushions can be used with lots of different high chairs.    We often take one of our Cove Baby Cushion Covers out with us, together with the cushion insert, when we head out for the day. Simply deflate your cushion insert and pack it in your day bag with your choice of Cove Baby Cushion Cover. Inflate when you get to your destination and hey presto, you have a comfortable baby for their mealtime.   Just remember to take it home with you!

Question 9

Can you machine wash the Cove Baby cushion covers?

Accepted Answer

Our Cove Baby Cushion Covers are designed to be cleaned by hand using a damp cloth and perhaps a small amount of disinfectant/fairy liquid as most spillages are simply wiped from the surface.    Certain spillages, including tomato-based sauces (curry, Bolognese etc.) can stain, so if you choose to machine wash your Cushion Cover we recommend washing at a cool temperature on a delicate setting.   Please note that, as the Cove Baby Cushion Covers are designed to be hand washed, Cove Baby cannot be held responsible for any damage caused to the Cushion Cover if you choose to machine wash your Cove Baby Cushion Cover.  Please ensure the cover is fully dried before using it again.

Question 10

Are the Cove Baby Cushion Covers wipeable?

Accepted Answer

All of our cushion covers are made from wipeable coated cotton in a matt finish, making your little-one’s messy meals hassle free whilst offering comfortable support. After each use, simply wipe your cushion cover with a damp cloth/disinfectant, where necessary.   Although our cushion covers are wipeable and most spillages are simply wiped from the surface using a damp cloth, no material is truly stain resistant. Spillages should not be left for too long, as there are certain items which will stain if left in contact with the surface (for example tomato-based sauces (curry, Bolognese etc.)). If you're concerned about staining we would recommend purchasing a darker coloured cushion cover.

Question 11

Do we sell the IKEA Antilop supporting cushion?

Accepted Answer

We do! The IKEA Antilop inflatable cushion insert can be purchased from our website - click here to add to your order from Cove Baby.  You can also order the IKEA Antilop cushion insert directly from IKEA.

Question 12

Do suction plates work with the Cove Baby Placemats?

Accepted Answer

They do!   Our placemats are also made from FDA approved silicone and designed for eating off, to make baby-led weaning easier, so equally you can let your little one eat directly off the Cove Baby Placemat too.

Question 13

Do you do placemats for highchairs other than the IKEA Antilop highchair?

Accepted Answer

At the moment we only sell placemats for the IKEA Antilop highchair. But we are always looking to expand our product range.

Question 14

Can you put the Cove Baby silicone placemats in the dishwasher?

Accepted Answer

Yes!   Although after your little-one’s meal we recommend simply removing the mat from the tray and rinsing under the tap or cleaning with some washing-up liquid. As simple as that!

FAQs